Privacy policy

1. Data controller

Maison La Vie acts as the controller of the personal data collected through this website and its related services (online booking, treatment memberships, gift cards, health questionnaire).

2. Categories of data collected

• Identity and contact details: first and last name, email, phone.
• Booking data: treatments booked, date, practitioner, history.
• Health data (health questionnaire): health status, cycle, pregnancy, any contraindications.
• Payment data: processed directly by Stripe. We store no card data.
• Technical data: IP address, connection logs, session identifiers.

3. Purposes and legal bases

• Managing appointments and treatments — performance of the contract.
• Managing memberships, gift cards and invoicing — performance of the contract.
• Health follow-up and treatment safety — explicit consent.
• Security and fraud prevention — legitimate interest.
• Accounting and legal obligations — legal obligation.
• Marketing communications — consent, revocable at any time.

4. Recipients and processors

• Stripe — payment, subscription and refund processing.
• Meta Platforms, Inc. — audience measurement and advertising (Meta pixel, Conversions API) based on your consent.
• Hosting and technical providers (infrastructure, email and SMS/WhatsApp delivery).
• Professional advisers (accounting, legal) where necessary.
• Competent authorities where required by law.

5. Data retention

• Active client data: duration of the contractual relationship + 3 years.
• Invoicing data: 10 years (legal obligation).
• Health questionnaire: rolling 12 months, renewed at each visit.
• Technical logs: 12 months maximum.

6. Your rights

You have the right to access, rectify, erase, restrict, object, port your data, and to withdraw your consent at any time. To exercise these rights, contact us at the address shown in the footer. You may also lodge a complaint with the competent supervisory authority.

7. Security

We implement appropriate technical and organisational measures (encryption in transit, access controls, backups) to protect your personal data.

8. Cookies

This website uses cookies strictly necessary for its operation (session, booking cart). With your consent, we also set cookies and pixels for audience measurement and advertising operated by Meta (Facebook/Instagram). You can accept or refuse this tracking at any time via the banner at the bottom of the page or by clearing your browser's localStorage.

9. Contact and complaints

For any question about this policy, contact Maison La Vie via the contact form or by email at the address shown on our materials. We reply within 30 days. If a disagreement persists, you may refer the matter to the competent data protection authority.