Terms & conditions of sale

Services are provided by Maison La Vie ("we", "the seller"), a wellness studio located in Tel Aviv (Hirschenberg 14) and Jaffa (Salame 2).

Any booking or purchase implies full acceptance of these terms. If you do not accept them, please do not use our services.

Wellness treatments delivered on site, bookable individually, as part of a package, a monthly membership (1, 2 or 4 treatments) or with a gift card. Treatments are wellness and relaxation services; they are in no case a medical act, a diagnosis or a therapeutic treatment.

Bookings can be made online, by message or on site. A booking is only firm once confirmed by email or WhatsApp and, where applicable, after payment of the deposit or registration of a card on file.

You may reschedule your appointment from your member area up to 24 h before the treatment, subject to availability.

• Prices are shown in shekels (₪) and, where applicable, in euros (€), all taxes included.
• Online payments are processed by Stripe. No card data is stored by Maison La Vie.
• Depending on the treatment, a deposit (30 % by default) or full payment is required at booking; the balance is settled on site.
• The "pay on site" option requires a card on file, which may be charged in case of late cancellation or no-show.

Memberships are monthly and renew automatically until cancelled; cancellation takes effect at the end of the current period. Unused sessions in a given month are not carried over unless expressly agreed. Package sessions are valid for 12 months from the purchase date.

Gift cards are valid for 12 months, personal or bearer depending on issuance, non-reloadable and not exchangeable for cash. Any balance unused at expiry is forfeited.

• More than 48 h before the appointment: free cancellation, with your choice of a full refund or a credit note valid for 12 months.
• Between 48 h and 24 h: credit note valid 12 months, less 30 % for the reserved slot; rescheduling remains free of charge.
• Less than 24 h or no-show: the treatment is due in full.

Full details are in our cancellation and refund policy.

A health questionnaire is sent before your first treatment. You undertake to report any contraindication (pregnancy, medical condition, treatment, recent surgery). We may decline or adapt a treatment for safety reasons.

You are responsible for keeping your credentials confidential and for the accuracy of the information you provide (email, phone, health questionnaire).

You agree not to:

• use our services for unlawful or fraudulent purposes;
• infringe our intellectual property rights;
• compromise the security of the service (malware, scraping, intrusion testing);
• impersonate a third party or provide inaccurate information.

The website, brand, content, visuals and software remain the exclusive property of Maison La Vie. No reproduction or reuse is permitted without prior written consent.

Our liability is limited, to the extent permitted by law, to the amounts actually paid over the last 12 months. Indirect damages, loss of profit, data or opportunity are excluded. We do not guarantee continuous, error-free availability of the online service.

The processing of your data is described in our privacy policy.

• Complaint: send us your request in writing (email, WhatsApp or member area), stating the treatment date and the subject of the dispute. We acknowledge receipt within 48 business hours and reply within 14 days.
• Amicable resolution: we always favour an amicable solution (new appointment, credit note or refund as appropriate) before any formal procedure.
• Payment dispute (chargeback): please contact us before opening a dispute with your bank or with Stripe. A dispute opened without a prior request may lead to the suspension of upcoming bookings until it is resolved.
• No agreement: if no amicable solution is reached within 30 days, the dispute may be brought before the competent courts referred to in section 16.

These terms are governed by the law applicable at Maison La Vie's registered address. Any dispute shall be submitted to the competent courts of that jurisdiction.

For any question, contact us using the details shown on the website or from your member area.